Essential Functionalities for Automated Testing: Ensuring Seamless Online Functionality

In today's fast-paced digital landscape, ensuring seamless functionality of key components in your online platform is paramount. From payment processing to user interactions, any disruption in these areas can lead to significant financial losses and operational strain. Fortunately, automated testing offers a robust solution to mitigate risks and enhance efficiency across various functionalities. In this article, we delve into four essential functionalities that warrant automation to safeguard against downtime and optimise resource utilisation.

Payment/Payment Gateway Testing:

The cornerstone of any online business, payment processing, and payment gateway functionalities are critical for revenue generation. Automated testing allows businesses to simulate various payment scenarios, ensuring smooth transactions and identifying potential issues before they impact customers. By automating payment testing, companies can prevent revenue loss due to failed transactions, fraudulent activities, or system errors. Moreover, timely detection of payment gateway failures can prevent prolonged downtime and minimise customer dissatisfaction.

Here are a few tests scenarios which are vital to capture

1. A successful end to end payment journey with each valid card type

2. An unsuccessful end to end payment journey with an invalid card type

3. Validate all input field error messages when left blank/incorrect input.

4. Validate the user can traverse between payment process to make amendments and complete the payment journey successfully.

Book Appointment or Form Submissions:

Whether scheduling appointments or collecting user data through forms, these functionalities are vital for facilitating customer engagement and service delivery. Automating the testing of booking systems and forms ensures that they function correctly across different devices and browsers, guaranteeing a seamless user experience. By detecting bugs or errors early in the development cycle, businesses can avoid missed appointments, data loss, and customer frustration. Additionally, automated testing enables continuous monitoring of booking systems, detecting any anomalies that could disrupt service availability.

Here are a few tests scenarios which are vital to capture

1. User can submit the book appointment/form submission form successfully.

2. User is thrown an error during the book appointment/form submission form if invalid is inputted, or missing fields are left blank.

3. Confirm the above for both logged in and logged out views, if applicable.

Login Functionality:

The login process serves as the gateway to a personalised user experience, making it essential for both security and user convenience. Automated testing of login functionality helps verify the authentication process, password management, and session handling mechanisms. By conducting comprehensive tests across various user roles and access levels, businesses can identify vulnerabilities such as unauthorised access or account lockouts. Proactive detection of login-related issues prevents service interruptions, enhances data security, and preserves customer trust.

Here are a few tests scenarios which are vital to capture

1. Validate each user type can be logged in successfully.

2. Validate each user type cannot login if they input the login modal incorrectly.

   • Incorrect email, incorrect pass, incorrect email & password

3. Validate the password toggle/untoggle view is enabled and the password field is readable/hidden.

4. The forgot password flow is working as expected, including changing password and login

Search Functionality:

The search feature plays a crucial role in navigation and content discovery, influencing user engagement and satisfaction. Automated testing of search functionality ensures accurate and relevant results across diverse queries and content types. By validating search algorithms, filters, and indexing mechanisms, businesses can deliver an optimised search experience to users. Moreover, automated tests can uncover performance bottlenecks or indexing errors that might degrade search performance or lead to incomplete results. By maintaining search functionality integrity, businesses can retain users, drive conversions, and uphold their competitive edge.

Here are a few tests scenarios which are vital to capture

1. Inputting a correct search criterion returns listing items containing the search criteria.

   • User can access the search page by pressing enter on the keyboard.

   • User can access the search page by pressing the search icon on the search field.

2. Invalid search criteria will return the user to an error page regarding invalid input.

3. If there is predictive search, validate when the predictive search is displayed, and you can click on a predictive search item to be redirected to specific search listing page.

In conclusion, automated testing empowers businesses to proactively detect and resolve issues in key functionalities, thereby preventing revenue loss, mitigating operational risks, and enhancing customer satisfaction. By automating payment processing, appointment booking, login, and search functionalities, companies can optimise resource utilisation, streamline development cycles, and ultimately, achieve cost savings. Embracing automated testing as a strategic imperative enables organisations to stay agile, resilient, and responsive in the dynamic digital landscape, ensuring sustained growth and competitive advantage.