Not a day goes by when a new technology is doing the rounds. At times it's hard to keep up with all these advancements. You may (or may not) have noticed the term 'hyperautomation' popping up in technical articles.
Because we deliver exceptional digital experiences, of which automation is a part, we thought we'd give you an overview of what exactly the hype around hyperautomation is. So let's get started...
According to Gartner hyperautomation is defined as:
"business-driven, disciplined approach that organisations use to rapidly identify, vet and automate as many business and IT processes as possible. Hyperautomation involves the orchestrated use of multiple technologies, tools or platforms..."
Okay, that's great but we need to dive deeper to really understand its merits. To do that let's determine the difference between automation and hyperautomation.
Automation is carrying out a repetitive task without manual intervention. Whereas hyperautomation is all about automating anything and everything that can be automated.
If done properly it can have a transformative effect. It streamlines processes and stops the need for mundane and repetitive manual tasks by automating them. This is achieved with multiple tools and technologies like Intelligent Automation (IA).
IA is a combination of Robotic Process Automation (RPA), Artificial Intelligence (AI) and Machine Learning (ML) technologies. They span the entire customer experience from journey discovery to optimising business processes. Together, RPA, AI and ML are at the core of hyperautomation. They basically accelerate and refine the automation process.
How does hyperautomation work?
It utilises various technologies, the key ones being:
- Intelligent Process Discovery (IPD)
- Robotic Process Automation (RPA)
- Analytics and insights
- Intelligent Document Processing (IDP)
1. Intelligent Process Discovery
Every business works differently. Ideally playing to its strengths. But that's not always the case.
There may be old processes that need refining or even overhauling. Even new processes that haven't been fully integrated or embraced. And let's not ignore the fact that business systems are only as good as those using them.
IPD provides businesses with valuable insights on user interactions with systems. This leads to refined business processes and successful automation.
Robotic Process Automation
In essence RPA makes it easy for businesses to build, deploy, and manage software bots which emulate human interactions with systems and software. For example, RPA can sort various customer queries, from say a chatbot, and send them to the right department or even person.
Analytics and insights
For any automation tool data is key. AI and ML can crunch a lot of data to make it more meaningful. This gives businesses valuable insights via predictive analytics. These insights can be used to develop more robust automation strategies.
Intelligent Document Processing
Even in today's digital and paperless world documentation is needed. Some businesses are more document-centric than others, such as law firms. Either way, processing documents, whether for internal use or external use is an important task.
IDP speeds up the processing of documents. It does this by converting unstructured data into usable information, which ultimately delivers end-to-end automation capabilities to businesses reliant on documentation.
What are the benefits of hyperautomation?
Anything that is automated results in a reduced need for a human workforce. There's always going to be a debate about how the automation of pretty much everything will impact employment, or lack of, but let's not go into that.
The point is, hyperautomation can deliver significant benefits to businesses. And going back to the previous point, one of those benefits is long term savings on human resourcing. Other benefits include:
- Streamlines business processes by speeding them up
- Improves the customer experience by automating the right messages at the right time
- Can yield a positive ROI if implemented properly
- Businesses can respond to market changes a lot quicker through predictive analytics
Hyperautomation in the real world
Hyperautomation is already being used by various industries, most notably Healthcare, Finance and Banking, and Retail.
In Healthcare for instance, it's used to automate billing cycles, to communicate with customers and to ensure compliance with regulations. It can also be used for a multitude of things like drug inventory and procurement, and staff resourcing.
The Finance and Banking sector uses it to provide customers with useful information that enables them to make more informed decisions. It also has other uses like enabling the back-office to support 24/7 online applications, and to also detect any anomalies like for instance, discrepancies in expense receipts.
In Retail, hyperautomation is being used in online customer retention and procurement programs. Ecommerce websites use it for marketing promotions, cart abandonment, product recommendations and more. Other uses can include targeted marketing campaigns via social media ad placements and in-store face recognition.
All-in-all, hyperautomation is here to stay and will only improve over time as more businesses adopt it. As consumers we don’t (and won’t) even notice it but you can rest assured the hype around hyperautomation is very real.
Whenever you’re ready to talk, get in touch. Our digital experience team will be more than happy to look at your project and advise you.