International SOS launch new Sitecore 10 website with positive results

Download PDF

International SOS launch new Sitecore 10 website with positive results

Download PDF

International SOS launch new Sitecore 10 website with positive results

Download PDF

International SOS launch new Sitecore 10 website with positive results

Download PDF

International SOS, a pioneer and leader in international health and security risk management, wanted to redesign and rebuild their website so that it truly reflected their value proposition.

Codehouse

designed and built the solution

Sitecore 10.1

used for build solution

Improved

customer experience

Amazon Web Services

as hosting partner

Sitecore JSS

fully headless solution

Improved

metrics since launch

Codehouse

designed and built the solution

Sitecore 10.1

used for build solution

Improved

customer experience

Amazon Web Services

as hosting partner

Sitecore JSS

fully headless solution

Improved

metrics since launch

"To see the results of our collaboration go live has been an incredibly rewarding experience. We now have a website that truly represents who International SOS are to the world and clearly defines how we can support our customers".

Emilie Dumas

Senior Group Digital Marketing Manager, International SOS

scene from an international rescue

Challenge

International SOS, a pioneer and leader in international health and security risk management, wanted to redesign and rebuild their website so that it truly reflected their value proposition and provided visitors with easy access to compelling and immersive content.

The overall objective was to deliver a refreshed digital experience that represented their global leadership position and to generate more enquiries and conversions through effective content and conversion points.

The new site was also a foundational project, both from a design and technical perspective, laying the groundwork for an ambitious digital future.

scene from an international rescue

Challenge

International SOS, a pioneer and leader in international health and security risk management, wanted to redesign and rebuild their website so that it truly reflected their value proposition and provided visitors with easy access to compelling and immersive content.

The overall objective was to deliver a refreshed digital experience that represented their global leadership position and to generate more enquiries and conversions through effective content and conversion points.

The new site was also a foundational project, both from a design and technical perspective, laying the groundwork for an ambitious digital future.

scene from an international rescue

Challenge

International SOS, a pioneer and leader in international health and security risk management, wanted to redesign and rebuild their website so that it truly reflected their value proposition and provided visitors with easy access to compelling and immersive content.

The overall objective was to deliver a refreshed digital experience that represented their global leadership position and to generate more enquiries and conversions through effective content and conversion points.

The new site was also a foundational project, both from a design and technical perspective, laying the groundwork for an ambitious digital future.

mother and child at an airport

Solution

To meet the vision, Codehouse’s Digital Experience teams worked in close collaboration with International SOS stakeholders to formulate high level user journeys and persona definitions. These were then used to establish a bold design direction that conveyed the International SOS proposition and ethos.

Working with the wider organisation, hi-fidelity prototypes were used to elicit feedback and evolve the design further, ensuring the site would meet the defined immediate and future needs. Technical requirements were established working closely with International SOS’s technical teams, who wanted to leverage the benefits of the latest available web infrastructure capabilities.

mother and child at an airport

Solution

To meet the vision, Codehouse’s Digital Experience teams worked in close collaboration with International SOS stakeholders to formulate high level user journeys and persona definitions. These were then used to establish a bold design direction that conveyed the International SOS proposition and ethos.

Working with the wider organisation, hi-fidelity prototypes were used to elicit feedback and evolve the design further, ensuring the site would meet the defined immediate and future needs. Technical requirements were established working closely with International SOS’s technical teams, who wanted to leverage the benefits of the latest available web infrastructure capabilities.

mother and child at an airport

Solution

To meet the vision, Codehouse’s Digital Experience teams worked in close collaboration with International SOS stakeholders to formulate high level user journeys and persona definitions. These were then used to establish a bold design direction that conveyed the International SOS proposition and ethos.

Working with the wider organisation, hi-fidelity prototypes were used to elicit feedback and evolve the design further, ensuring the site would meet the defined immediate and future needs. Technical requirements were established working closely with International SOS’s technical teams, who wanted to leverage the benefits of the latest available web infrastructure capabilities.

A 'headless' implementation utilising Sitecore JavaScript Services (JSS) and React on Sitecore 10.1 was delivered, hosted on Amazon Web Services (AWS), delivering greater flexibility, faster time to market, and cost savings when compared to more traditional methods.

The new infrastructure utilises Containers, a technology which uses Operating System Virtualisation to ‘box’ software with independent and isolated processes from other applications. Docker and Kubernetes (k8s) were implemented for this, along with the vast array of Amazon services for a development and deployment pipeline that is rapid, reliable and responsive.

Results

The International SOS Sitecore 10.1 website is bold and authoritative, reflecting their values of passion, unrivalled expertise, respect, and care.

Following its launch, the new International SOS website has achieved extremely positive results:

Over 2.1 million pages views, a 4.1% increase

Over 2.1 million pages views, a 4.1% increase

Over 2.1 million pages views, a 4.1% increase

Over 2.1 million pages views, a 4.1% increase

163% rise in Average Session Duration

163% rise in Average Session Duration

163% rise in Average Session Duration

163% rise in Average Session Duration

36% increase in Average Page Visits/Sessions

36% increase in Average Page Visits/Sessions

36% increase in Average Page Visits/Sessions

36% increase in Average Page Visits/Sessions

25% reduction in Bounce Rate

25% reduction in Bounce Rate

25% reduction in Bounce Rate

25% reduction in Bounce Rate

8.2 % increase in Returning Visitors

8.2 % increase in Returning Visitors

8.2 % increase in Returning Visitors

8.2 % increase in Returning Visitors

Visit the International SOS website at www.internationalsos.com

"This project has felt like a true partnership from the start and we look forward to continuing to enhance our digital presence with Codehouse over the coming years".

Emilie Dumas

Senior Group Digital Marketing Manager, International SOS

Offices

London

10 Eastcheap
London
EC3M 1AJ

+44 (0)20 3457 7633

Sydney

Lvl 26
44 Market St Sydney
NSW 2000

+61 (0)2 8278 9080

Colombo

WTC East Tower
Level 8
Colombo 01

+94 (0)112 33 93 14

Offices

London

10 Eastcheap
London
EC3M 1AJ

+44 (0)20 3457 7633

Sydney

Lvl 26
44 Market St Sydney
NSW 2000

+61 (0)2 8278 9080

Colombo

WTC East Tower
Level 8
Colombo 01

+94 (0)112 33 93 14

Offices

London

10 Eastcheap
London
EC3M 1AJ

+44 (0)20 3457 7633

Sydney

Lvl 26
44 Market St Sydney
NSW 2000

+61 (0)2 8278 9080

Colombo

WTC East Tower
Level 8
Colombo 01

+94 (0)112 33 93 14

Offices

London

10 Eastcheap
London
EC3M 1AJ

+44 (0)20 3457 7633

Sydney

Lvl 26
44 Market St Sydney
NSW 2000

+61 (0)2 8278 9080

Colombo

WTC East Tower
Level 8
Colombo 01

+94 (0)112 33 93 14